{"id":801,"date":"2016-03-18T11:27:31","date_gmt":"2016-03-18T11:27:31","guid":{"rendered":"http:\/\/www.abc.ee\/et\/?p=801"},"modified":"2016-05-02T11:43:13","modified_gmt":"2016-05-02T11:43:13","slug":"parim-klienditeeninduse-tase-abc-supermarketsis","status":"publish","type":"post","link":"https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/","title":{"rendered":"Parim klienditeeninduse tase on ABC Supermarketsis!"},"content":{"rendered":"

Uuringufirma Dive viis 2015. aasta l\u00f5pus k\u00f5igis kolmes Balti riigis supermarketite teeninduskvaliteedi hindamiseks l\u00e4bi uuringu, millest selgus parima teeninduse TOP3.<\/p>\n

\"2015<\/p>\n

V\u00f5rdluses L\u00e4ti ja Leeduga on Eestis k\u00f5ige tublimad klienditeenindajad ning k\u00f5rgeim teenindustase, kuid sellegi poolest on vajaka kontakti l\u00f5petamisest ning n\u00e4iteks lihtsalt meeldivalt h\u00fcvasti j\u00e4tmisest.<\/p>\n

V\u00f5rrelduna varasemate aastatega on toimunud olulisi muudatusi Eesti kettide pingereas \u2013 ettev\u00f5tted, mis on varasematel aastatel korduvalt olnud esikolmikus, ei pruukinud seekord parimate hulka p\u00e4\u00e4seda (nt Selver, mis oli parima teenindusega supermarket nii 2013. kui 2014. aastal, ei p\u00e4\u00e4senud 2015. aasta uuringulaines esikolmikusse). Eestis oli uuringusse kaasatud 7 erinevat ketti: ABC Supermarkets, Maksimarket, Maxima, Prisma, Rimi, Selver ja S\u00e4\u00e4stumarket.<\/p>\n

Balti riike omavahel v\u00f5rreldes on m\u00e4rgata nii sarnaseid tendentse kui erisusi. On iseloomulik, et L\u00e4tis ja Leedus on kassateenindajate \u00fcldine tase saali- ning letiteenindajatega v\u00f5rreldes oluliselt n\u00f5rgem. Eestis vastavat trendi ei esine.Kassateeninduse puhul on Eestis m\u00e4rkimisv\u00e4\u00e4rne see, et v\u00e4ga paljudel juhtudel avab kassapidaja kliendile kilekoti, mis on pigem lisav\u00e4\u00e4rtust omav toiming kui standardis n\u00f5utav, samas elementaarsete aspektide t\u00e4itmine nagu kliendikaardi k\u00fcsimine ja kliendiga h\u00fcvasti j\u00e4tmine esineb vaid ligikaudu pooltel teeninduskontaktidel.<\/p>\n

Eesti ja Leedu teenindajad n\u00e4itavad enam v\u00e4lja, et soovivad klienti reaalselt aidata ning on suheldes meeldivad ja abivalmid. L\u00e4ti supermarketites esineb m\u00e4rksa enam olukordi, kus teenindajad on passiivsed ja n\u00e4itavad selgelt v\u00e4lja, et kliendi abistamine on neile vastumeelne.K\u00f5ige n\u00f5rgemal tasemel on \u00fcle Baltikumi ja seda nii leti-, saali- kui kassateeninduse puhul kontakti l\u00f5petamine ehk kliendiga j\u00e4etakse h\u00fcvasti v\u00f5i soovitakse alternatiivina midagi positiivset kontakti l\u00f5ppu k\u00f5igis riikides tulemusi kokku v\u00f5ttes ligikaudu vaid pooltel k\u00fclastustel.Kasutati mystery shopping ehk testk\u00fclastuste meetodit ning uuringu raames tehti Baltikumis kokku 225 testostu. Eelnevalt koolitatud testkliendid hindasid ette antud situatsiooni l\u00e4bim\u00e4ngimise k\u00e4igus nii teeninduskohta \u00fcldiselt kui kogu teenindusprotsessi.<\/p>\n

ALLIKAS: Delfi kasulik rubriik<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Uuringufirma Dive viis 2015. aasta l\u00f5pus k\u00f5igis kolmes Balti riigis supermarketite teeninduskvaliteedi hindamiseks l\u00e4bi uuringu, millest selgus parima teeninduse TOP3. V\u00f5rdluses L\u00e4ti ja Leeduga on Eestis k\u00f5ige tublimad klienditeenindajad ning k\u00f5rgeim teenindustase, kuid sellegi poolest on vajaka kontakti l\u00f5petamisest ning n\u00e4iteks lihtsalt meeldivalt h\u00fcvasti j\u00e4tmisest. V\u00f5rrelduna varasemate aastatega on toimunud olulisi muudatusi Eesti kettide pingereas […]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-801","post","type-post","status-publish","format-standard","hentry","category-uncategorized-et"],"acf":[],"yoast_head":"\nParim klienditeeninduse tase on ABC Supermarketsis! - ABC Grupi AS<\/title>\n<meta name=\"description\" content=\"Dive viis 2015. aasta l\u00f5pus k\u00f5igis kolmes Balti riigis supermarketite teeninduskvaliteedi hindamiseks l\u00e4bi uuringu, millest selgus parima teeninduse TOP3.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Parim klienditeeninduse tase on ABC Supermarketsis! - ABC Grupi AS\" \/>\n<meta property=\"og:description\" content=\"Dive viis 2015. aasta l\u00f5pus k\u00f5igis kolmes Balti riigis supermarketite teeninduskvaliteedi hindamiseks l\u00e4bi uuringu, millest selgus parima teeninduse TOP3.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/\" \/>\n<meta property=\"og:site_name\" content=\"ABC Grupi AS\" \/>\n<meta property=\"article:published_time\" content=\"2016-03-18T11:27:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2016-05-02T11:43:13+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.abc.ee\/wp-content\/uploads\/2016\/05\/klienditeeninduse-tase-abc-supermarkets-300x204.png\" \/>\n<meta name=\"author\" content=\"Lemme Velle\u00f5u\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lemme Velle\u00f5u\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/\",\"url\":\"https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/\",\"name\":\"Parim klienditeeninduse tase on ABC Supermarketsis! - ABC Grupi AS\",\"isPartOf\":{\"@id\":\"https:\/\/abc.demo.merada.dev\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/#primaryimage\"},\"thumbnailUrl\":\"http:\/\/www.abc.ee\/wp-content\/uploads\/2016\/05\/klienditeeninduse-tase-abc-supermarkets-300x204.png\",\"datePublished\":\"2016-03-18T11:27:31+00:00\",\"dateModified\":\"2016-05-02T11:43:13+00:00\",\"author\":{\"@id\":\"https:\/\/abc.demo.merada.dev\/#\/schema\/person\/d65ac3b1f1b771585d7dc6b918ea87e3\"},\"description\":\"Dive viis 2015. aasta l\u00f5pus k\u00f5igis kolmes Balti riigis supermarketite teeninduskvaliteedi hindamiseks l\u00e4bi uuringu, millest selgus parima teeninduse TOP3.\",\"breadcrumb\":{\"@id\":\"https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/#breadcrumb\"},\"inLanguage\":\"ru-RU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ru-RU\",\"@id\":\"https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/#primaryimage\",\"url\":\"http:\/\/www.abc.ee\/wp-content\/uploads\/2016\/05\/klienditeeninduse-tase-abc-supermarkets-300x204.png\",\"contentUrl\":\"http:\/\/www.abc.ee\/wp-content\/uploads\/2016\/05\/klienditeeninduse-tase-abc-supermarkets-300x204.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/abc.demo.merada.dev\/et\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Parim klienditeeninduse tase on ABC Supermarketsis!\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/abc.demo.merada.dev\/#website\",\"url\":\"https:\/\/abc.demo.merada.dev\/\",\"name\":\"ABC Grupi AS\",\"description\":\"ABC Grupi koduleht\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/abc.demo.merada.dev\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ru-RU\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/abc.demo.merada.dev\/#\/schema\/person\/d65ac3b1f1b771585d7dc6b918ea87e3\",\"name\":\"Lemme Velle\u00f5u\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ru-RU\",\"@id\":\"https:\/\/abc.demo.merada.dev\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/aeb5319dc0e342a67ed74ea867748c3d?s=96&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/aeb5319dc0e342a67ed74ea867748c3d?s=96&r=g\",\"caption\":\"Lemme Velle\u00f5u\"},\"sameAs\":[\"http:\/\/www.modera.ee\"],\"url\":\"https:\/\/abc.demo.merada.dev\/et\/author\/lemmev\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Parim klienditeeninduse tase on ABC Supermarketsis! - ABC Grupi AS","description":"Dive viis 2015. aasta l\u00f5pus k\u00f5igis kolmes Balti riigis supermarketite teeninduskvaliteedi hindamiseks l\u00e4bi uuringu, millest selgus parima teeninduse TOP3.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/","og_locale":"en_US","og_type":"article","og_title":"Parim klienditeeninduse tase on ABC Supermarketsis! - ABC Grupi AS","og_description":"Dive viis 2015. aasta l\u00f5pus k\u00f5igis kolmes Balti riigis supermarketite teeninduskvaliteedi hindamiseks l\u00e4bi uuringu, millest selgus parima teeninduse TOP3.","og_url":"https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/","og_site_name":"ABC Grupi AS","article_published_time":"2016-03-18T11:27:31+00:00","article_modified_time":"2016-05-02T11:43:13+00:00","og_image":[{"url":"http:\/\/www.abc.ee\/wp-content\/uploads\/2016\/05\/klienditeeninduse-tase-abc-supermarkets-300x204.png"}],"author":"Lemme Velle\u00f5u","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Lemme Velle\u00f5u","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/","url":"https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/","name":"Parim klienditeeninduse tase on ABC Supermarketsis! - ABC Grupi AS","isPartOf":{"@id":"https:\/\/abc.demo.merada.dev\/#website"},"primaryImageOfPage":{"@id":"https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/#primaryimage"},"image":{"@id":"https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/#primaryimage"},"thumbnailUrl":"http:\/\/www.abc.ee\/wp-content\/uploads\/2016\/05\/klienditeeninduse-tase-abc-supermarkets-300x204.png","datePublished":"2016-03-18T11:27:31+00:00","dateModified":"2016-05-02T11:43:13+00:00","author":{"@id":"https:\/\/abc.demo.merada.dev\/#\/schema\/person\/d65ac3b1f1b771585d7dc6b918ea87e3"},"description":"Dive viis 2015. aasta l\u00f5pus k\u00f5igis kolmes Balti riigis supermarketite teeninduskvaliteedi hindamiseks l\u00e4bi uuringu, millest selgus parima teeninduse TOP3.","breadcrumb":{"@id":"https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/#breadcrumb"},"inLanguage":"ru-RU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/"]}]},{"@type":"ImageObject","inLanguage":"ru-RU","@id":"https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/#primaryimage","url":"http:\/\/www.abc.ee\/wp-content\/uploads\/2016\/05\/klienditeeninduse-tase-abc-supermarkets-300x204.png","contentUrl":"http:\/\/www.abc.ee\/wp-content\/uploads\/2016\/05\/klienditeeninduse-tase-abc-supermarkets-300x204.png"},{"@type":"BreadcrumbList","@id":"https:\/\/abc.demo.merada.dev\/et\/parim-klienditeeninduse-tase-abc-supermarketsis\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/abc.demo.merada.dev\/et\/"},{"@type":"ListItem","position":2,"name":"Parim klienditeeninduse tase on ABC Supermarketsis!"}]},{"@type":"WebSite","@id":"https:\/\/abc.demo.merada.dev\/#website","url":"https:\/\/abc.demo.merada.dev\/","name":"ABC Grupi AS","description":"ABC Grupi koduleht","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/abc.demo.merada.dev\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"ru-RU"},{"@type":"Person","@id":"https:\/\/abc.demo.merada.dev\/#\/schema\/person\/d65ac3b1f1b771585d7dc6b918ea87e3","name":"Lemme Velle\u00f5u","image":{"@type":"ImageObject","inLanguage":"ru-RU","@id":"https:\/\/abc.demo.merada.dev\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/aeb5319dc0e342a67ed74ea867748c3d?s=96&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/aeb5319dc0e342a67ed74ea867748c3d?s=96&r=g","caption":"Lemme Velle\u00f5u"},"sameAs":["http:\/\/www.modera.ee"],"url":"https:\/\/abc.demo.merada.dev\/et\/author\/lemmev\/"}]}},"_links":{"self":[{"href":"https:\/\/abc.demo.merada.dev\/et\/wp-json\/wp\/v2\/posts\/801"}],"collection":[{"href":"https:\/\/abc.demo.merada.dev\/et\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/abc.demo.merada.dev\/et\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/abc.demo.merada.dev\/et\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/abc.demo.merada.dev\/et\/wp-json\/wp\/v2\/comments?post=801"}],"version-history":[{"count":1,"href":"https:\/\/abc.demo.merada.dev\/et\/wp-json\/wp\/v2\/posts\/801\/revisions"}],"predecessor-version":[{"id":805,"href":"https:\/\/abc.demo.merada.dev\/et\/wp-json\/wp\/v2\/posts\/801\/revisions\/805"}],"wp:attachment":[{"href":"https:\/\/abc.demo.merada.dev\/et\/wp-json\/wp\/v2\/media?parent=801"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/abc.demo.merada.dev\/et\/wp-json\/wp\/v2\/categories?post=801"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/abc.demo.merada.dev\/et\/wp-json\/wp\/v2\/tags?post=801"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}